What We Do
Edge Dispute Resolution was launched in 2014 and is dedicated to providing strategic planning, marketing and business development guidance and direction for ADR professionals.
“The ADR business has been rapidly shifting, especially in Southern California. It’s no longer enough to attract more neutrals or even the most seasoned neutrals. You have to be strategic, vigilant, smart and relevant. Your firm and neutrals must be considered thought leaders to attract prospects while retaining your current clients.”
– Sonia Patel Dalton, Principal
At Edge, we work with individual neutrals to create and implement processes which work with and enhance their practices. These processes assist with effective and efficient case management, targeted marketing, and business development and high-level client service. At Edge, it is our goal to provide individualized and focused attention resulting in a robust and successful neutral practice.
Marketing & Strategic Planning
We work with each neutral to develop individual Practice/Business goals. Since each neutral is independent and unlike any other neutral each of these business goals are unique to the neutral, areas of practice, and level of business desired. We gather and analyze information in the marketplace from available information including recent trends and current laws to understand the neutrals market. Thereafter, we create and implement user-friendly methods to achieve established goals and assist in tracking efforts to ensure feasibility and viability of methods.
Maintaining and developing business from existing clients is a critical factor in a successful practice. We identify and track existing clients and evaluate/create opportunities to connect with these clients to encourage and expand continued business. Plans are created to assist neutrals to stay on course with development of their business.
We create infrastructure necessary for each neutral’s practice. It is important at Edge to create effective and efficient processes from case inquiry to case conversion to case conclusion. We make sure our case management consists of user-friendly methods for billing/payment, document management and transfer of information while ensuring individualized top-level client service.
We provide case management training to other mediation groups and independent neutrals to establish effective case management systems. We work with individuals by developing and training on the best ways to implement effective case management methods to achieve positive results.
Sonia presents to small or large groups of mediators with varying levels of practice on topics such as what you need to start a mediation practice, the necessary documents needed to ensure an effective process, what to look for in case managers, how to maintain and use client lists, and what are best practices for mediators.
If you are looking to create a mediation practice as an individual or group, Sonia is available to consult with you to provide assistance and guidance necessary to starting your mediation business.
“Having worked with Sonia for over a decade, I can say — without reservation – that my independent practice could not survive without her. As a former case manager, Operations Director [correct title if I have this wrong] at a boutique ADR provider, and as a former practicing attorney herself, Sonia “gets” my clients and my practice well beyond any other case manager I’ve had. And I say that as someone who mediated for almost two decades at major ADR providers before launching my own independent mediation practice.”
“Sonia truly knows the business of mediation. She took the time to learn about me and my particular interests and goals, then applied her experience and insights to craft individualized recommendations, action items, milestones and follow-up to motivate and launch my practice. Without Sonia’s guidance, I’d still only be thinking about mediating, and not mediating.”
“As a mediator, you need someone you trust implicitly to interface with the public and manage your business. Sonia’s sophistication in the ADR world, ability to connect with people, and organizational skills make her the ultimate case manager. The depth of her experience lets her easily move from managing to marketing. Her professional but personal demeanor make her an absolute pleasure to work with.”
“As an unaffiliated neutral, it is critical that I am able to work with an independent case administrator who is knowledgeable, resourceful, responsive and diligent. Fortunately, I was introduced to Sonia Patel and she meets all those criteria – and more. My practice has grown in significant part because of her input, and the positive relationship she has established with my clients. On numerous occasions, I have been told by clients grateful they are for having Sonia to work with. Simply put – Sonia is the best in every category that a neutral would require.”
“Sonia has been my go-to case manager and marketing consultant for the past several years as my independent mediation practice continued to expand. Throughout, Sonia has provided the infrastructure needed to be independent and manage the practice, including intake, calendaring, setting, and invoicing. Sonia is not only highly experienced and knowledgeable in the evolving Southern California mediation landscape, but is also great with clients, responsive, professional and insightful. I wholeheartedly recommend Sonia for any and all ADR support needs.”